Payment is available with WON, YEN, Dollar, and YUAN.
You can choose the payment method among: VISA, MASTER, JCB, Cash, Bank
transfer, and etc.
card, bank transfer" are available. For Japanese Yen payment, "Credit Card (JCB) and a bank or
post office transfer" is available. For Korea Won payment,
"Credit Card (ISP) and bank
transfer" is available. For U.S.
dollar payments, only "VISA,
MASTER” are available.
For credit cards payment, “VISA, MASTER,
JCB” are available. (You can only use your credit card.) The credit companies
will charge with “Axes Payment” name. Depends on credit card company’s terms
and condition, the payment will be automatically paid off from the account.
“T9ZONE” delivery method includes
“International Mail” and the international Express Mail (EMS), FEDEX, and
SAGAWA. (Beneficial for shipment tracking, lost items) You can
choose your delivery method depends on your product and country.
Regularly, delivery (regular international mail) cannot be tracked. The
delivery takes about 12 to 28 days. Because it is an international overseas
shipping, depends on the holidays or time difference, the shipment may delay or
take longer than usual. If the item is not delivered for over 1 month, please
request to the customer service then we will get back to you in 2 business
The delivery is available for all countries that regular international mail
and EMS can deliver to. You can check the available shipping countries on
Exchange / Return / Refund Information
"T9ZONE" is an overseas sale so return is only
available when the product has a problem or there is a shipping error. Return
due to customer’s issue is not possible. (If the shipping country is same as
shipped country, return may be available for certain cases.) If you want to
return, please request on “Product return” page after logging in and wait for
the return guidance.
The regular shipping does not include lost/delivery tracking.
Because we cannot track the package, we are unable to determine the status of
the delivery. Also, for certain circumstances, regular shipping may take more
than 30 days until delivery completion. However we do refund for certain
circumstances such as returned package due to wrong address. If the payment was
made by credit card, the refund is unavailable in cash or bank deposit so
please note that the refund will be made by the points/mileage.
Accessories, underwear, swimwear, and items that are wrapped with a special
sticker cannot be returned or exchanged. It will be considers as worn items.
Bags, purse, wallets, cosmetics, and items with sizes (hand made items, shoes,
custom dress, etc.) and items that are inadvertently damaged, items without
labels or tags cannot be returned or exchange.
You can only cancel the items that have not been shipped yet. If
the status is “shipping pending”, please contact us immediately. There will be
a cancellation fee if the payment was made through bank deposit. There is no
cancellation fee for credit card but there will be 5% of cancellation fee if
the item was shipped already.
You receive the points when the product is ordered and you can
use the points as cash for the next order. You can see the points on my page.
(Points cannot be convertible to cash.)
"T9ZONE" has up to 10 levels of member rank and there
are different benefits, such as discounts, per each levels of rank. You can
level up by number of order and total amount of purchase. (1~5% of the
purchased amount is issued as points.)