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What are delivery options?

"Gtrade" delivery method are commonly shipped by "International Mail", the international Express Mail (EMS), FEDEX, and SAGAWA. (Delivery tracking, loss rewards) Depends on the product and county, you can choose the shipping company when ordering.


Is free shipping available?

Shipping fee is automatically calculated and displayed when the item is saved in your shopping cart. Please confirm before placing the order. (The delivery cost dependent on the address, weight, and volume of your order.)


How can I track my order?

Members: You can find on your order history after logged in. Non-members: You can find on order history then enter your e-mail address and order number.


Parcel has not arrived.

Standard delivery (international regular mail) can not be tracked. The shipping takes about 12~28 days. Please understand that because the shipment is from overseas, mail's rush hour, holiday, or customs may impact or delay the declaraction than an normal basis. If the parcel has not arrived even after 1 month, please contact us by e-mail and we will get back to you within two business days (excluding weekends and holidays).


What are the countries that can be shipped?

All countries that standard delivery (international regular mail) and EMS can ship to are available. You can see the available countries on "Shipping Country" category.


Am I able to receive my parcel at the time I want?

Please understand that "Gtrade" uses outside of its own shipping company, therefore, it is hard to receive the parcel at exact time you wish to be delivered.